The letting process

1. So you’ve finally found a property that you’d like to let? Hooray!

We will discuss your personal circumstances upon the viewing of your new property prior to taking a payment of an agency fee. Your agency fee is essentially paid to reserve the property for you until an agreed move-in date and covers referencing (please click here for confirmation of fees). It is important to consider that agency fees are non-refundable as its payment will cease us viewing the property with any other interested parties. Upon payment of your agency fee you will need to complete a tenant application form.

2. The waiting game...referencing

Some Landlords are more flexible/stringent as to what referencing they require but generally will be looking to confirm your employment, obtain a positive previous landlord reference and check your credit file to make sure the information provided in your application form is accurate.

If you are a student, we will most likely need a UK home owner to act as guarantor for you. Your guarantor would also need to complete an application form (although the above criteria would not apply – we would just be looking to confirm that they are a home owner).

All parties associated with the tenancy will need to provide us with photographic I.D. such as a passport or driving license.

Referencing takes generally around 5 working days and upon completion we would be looking to take the deposit for the property (usually equivalent to rental price) as further security for the Landlord.

3. Moving day!

By your move-in date at the latest, we will need to receive cleared funds of your first month's rent (always paid in advance) and your deposit. You will then need to sign your contract before the keys for your new property are handed over to you.

If we do not manage your property, this is where our involvement ends. Your contact details, deposit and rent will be passed over to your Landlord who will contact you in due course.

If you are moving into a View managed property, on moving day you will also receive the following:-

  • Property inventory
    This document lists fixtures and fittings of the property, it’s content and general condition. It is crucial that this is returned to us within 5 working days of being received, especially if you feel that there are any discrepancies (please also feel free to email discrepancies to We will use the inventory to check you out at the end of your tenancy so it is crucial it is as accurate as possible for both you and your Landlord.
  • Information about your deposit (protected with The Deposit Protection Service)
    Your deposit will be protected a couple of days after moving into your new property and you will receive either an email or letter in the post confirming that we have physically sent your money to the scheme. Please keep any information received regarding your deposit safe. If you use email, you will need to create an account by logging onto The DPS website in order to claim your deposit back when you eventually leave your property. If you do not use email please contact The DPS on 0330 303 0030

4. Contract Renewals and Returning your Deposit

At the end of your tenancy agreement you will usually have the option to stay on the property and should you wish to do so, you will need to re-sign your contract. The tenancy will often be renewed by granting a further fixed term (please click here for fees associated with a new tenancy agreement) but many Landlords will allow you to stay in the property on a periodic basis. Whether you wish to re-new your agreement or not, one month's written notice is required on the last rent due date of your tenancy, to instruct us of your next course of action.

5. Time to say goodbye...and get your deposit back.

Should you wish to leave the property at the end of your agreement, to make sure that your bond is returned in full, we ask that you please:

  • Make sure that the property is thoroughly cleaned
  • Check that there is no damage to the property
  • Check the list of items against your inventory

Providing that you have served the correct notice, returned your keys to our office and there is no dispute between you and your landlord regarding the condition of the property, or any debts against the tenancy, your bond will be returned by logging onto The DPS website

Please also refer to the website for any additional information regarding your deposit and online account.

Should a dispute arise at the end of the tenancy, both parties have the option to use The DPS’s alternative dispute resolution - there is no cost for this service.

Our Fees

In line with Section 83 of The Consumer Rights Act 2015 and our membership of The Property Ombudsman, please find a full list of our fees below (please note we are not VAT registered)

Agency Fees

  • Room in shared house £125.00
  • 1-3 bed property £250.00 per property
  • 4 + property £125.00 per applicant
  • Contract Renewals £50.00 per agreement
  • Late rental payment £25.00 per month
  • Call-out for lost keys £40.00
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